Privacy Policy
Privacy and data handling information for Neo Universe Pty Ltd.
This Privacy Policy explains how Neo Universe Pty Ltd handles personal information collected through neouniverse.com.au.
Neo Universe Pty Ltd is committed to handling personal information in a reasonable and careful way and to meeting its obligations under applicable Australian privacy law.
What This Policy Covers
- What information may be collected through the website
- How that information may be used
- When it may be disclosed to service providers
- How you can contact Neo Universe Pty Ltd about privacy matters
Privacy enquiries
If you have a privacy question, concern, or access request, please use the website contact form and state that your enquiry relates to privacy.
What information may be collected
Depending on how you use the website, Neo Universe Pty Ltd may collect:
- Your name
- Your email address
- Your phone number if you choose to provide it
- Business or project information you submit through the contact form
- Technical and usage information such as browser type, device information, referring pages, and general website activity
How information is collected
Information may be collected when you:
- Submit an enquiry through the contact form
- Interact with the website
- Browse pages and generate standard technical website logs or analytics events
How information is used
Neo Universe Pty Ltd may use personal information to:
- Respond to enquiries
- Assess whether services are a suitable fit
- Communicate about requested services or follow-up questions
- Improve website performance, usability, and content
- Maintain website security and reduce spam or misuse
Analytics and basic tracking
The website may use basic analytics and website measurement tools to understand general traffic and usage patterns.
This may include aggregated information such as page visits, traffic sources, device and browser types, and general interaction patterns. This information is used to improve the website and understand how visitors use it. It is not intended to be used to profile individuals in a high-risk or intrusive way.
Spam prevention and security
The website uses security and anti-spam tools, including Cloudflare Turnstile on contact forms.
These tools may process technical data needed to distinguish genuine visitors from automated or abusive traffic.
Disclosure to service providers
Neo Universe Pty Ltd may disclose information to service providers that help operate the website or related business systems, such as hosting, security, analytics, or form-processing services.
Information is only disclosed where reasonably necessary for those functions.
Storage and security
Reasonable steps are taken to protect information from misuse, interference, loss, and unauthorized access, modification, or disclosure.
No internet transmission or storage system can be guaranteed as completely secure, but appropriate practical safeguards are used.
Access and correction
If you want to request access to personal information held about you, or ask for it to be corrected, you can make a privacy enquiry through the website contact form.
Neo Universe Pty Ltd will respond within a reasonable time.
Changes to this policy
This policy may be updated from time to time to reflect changes to the website, services, or legal obligations.
The current version published on the website is the version that applies.
Effective date
22 April 2026